2399782 - User cannot withdraw from past Scheduled Offerings and Scheduled Offerings assigned by an admin

SAP Knowledge Base Article - Public

2399782 - User cannot withdraw from past Scheduled Offerings and Scheduled Offerings assigned by an admin

Symptom

If a Scheduled Offering is assigned by an admin and/or has passed the registration cutoff date, the user cannot initiate a withdrawal from the scheduled offering.

Environment

LMS All versions

Reproducing the Issue

1. Create a Scheduled Offering and assign a registration cutoff date.

2. As an admin, enroll a user to the Scheduled Offering

3. Wait till the Registration cutoff date has passed.

4. The user won't be able to withdraw to the Scheduled Offering unless the Admin will do the withdrawal

Resolution

As the system is designed, there are rules to consider when a user withdraws from a Scheduled Offering:

1. Users cannot withdraw if the Scheduled Offering was assigned by an admin. They can only withdraw if the Scheduled Offering was self-assigned.

2. Users will not be able to withdraw from registrations that have passed the cutoff date. Once the registration date has passed, it freezes any action from the user and only the LMS Admin can make any changes to enrollment past the the registration cutoff date.

Keywords

Past Scheduled Offering, Withdraw from Scheduled Offering, Admin assigned Scheduled Offering , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors HCM Core 1608