SAP Knowledge Base Article - Public

2399449 - Recommendation tile not visible

Symptom

Version B1608 - As per SF documentation, the recommendation tile displays the courses recommended by peer to in a “Recommendation” tile.

However, the tile is not visible after doing all relevant settings indicated.

 

Environment

  • SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Login as a learner to Learning Management
  2. On the landing page, Recommendations Tile is not visible

LMS Admin recomendation tile true.png

landing page recomendation.png

What we have already checked the following:

  1. Config settings:
    1. Workflows to default User’s Role:

       System Admin -> Security -> Role Management: “XXXXXXXXXXXXXX” -> Workflows tab: Following workflows already exist:
             a. Access Recommendations Tile
             b. Recommend to Peer

  1. Checked if Landing Page Settings are ok:
    System Admin -> Configuration -> Landing Page Settings:
    Tile is added and is under “Home Page” 
  2. In the LMS_ADMIN Configuration: Checked if “enableItemRecommendations=true
  3. We also tried giving all available workflows to another user role and assigned it to user if that makes the tile visible. But that did not work.
  4. Finally we removed the tile from the configuration and again added it back to see if that works but it did not.

Cause

In (Q3 2016) B1608 - There is three workflows that need to be in place in the roles in order to show the recommendation tile:

1. Access Recommendations tile

2. Access Advance Catalog Search

3. Access Calendar of Scheduled Offerings

Resolution

For Q3 B1608, please add the three workflows into the users role:

1. Access Recommendations tile

2. Access Advance Catalog Search

3. Access Calendar of Scheduled Offerings

 

After Q4 B1611 from Internal Jira with Engineering LRN-15023, only the workflow "Access Advanced Catalog Search" and Access Recommendations tile should control the Recommendation Tile.

recommendation tile.png

Keywords

  • Recommendation tile not visible
  • Recommendation issue as it is not shown
  • not visible Recommendation tile
  • Recommendation tile
, KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Bug Filed

Product

SAP SuccessFactors Learning 1608