SAP Knowledge Base Article - Public

2399123 - How to reset passwords in SAP Analytics Cloud

Symptom

  • You are using SAP Analytics Cloud and an SAP Cloud Identity (ID) log on e-mail address.
  • You need to reset your password.
  • The logon screen that you see is similar to the one indicated on the right:

Correct_login_screen.png

Environment

  • SAP Analytics Cloud

Cause

SAP Analytics Cloud uses SAP Cloud Identity for authentication and the passwords are maintained using your e-mail.

Resolution

  • If you forgot your password, click "Forgot password?" on the SAP Analytics Cloud log on screen or go to https://cloudanalytics.accounts.ondemand.com to request a password reset.
  • If an account exists, an e-mail with a link to reset your password will be sent to your e-mail address.
  • Note: If the System (tenant) owner / ADMIN email address can no longer be accessed, you will need to contact your SAP Account Executive (See 1660069).

 

ForgotPassword.png

 

OrcaPasswordReset.png

See Also

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Product

SAP Analytics Cloud 1.0