2398966 - Lead Workflow Rule Placeholders Do Not Display Individual Customer Information

SAP Knowledge Base Article - Public

2398966 - Lead Workflow Rule Placeholders Do Not Display Individual Customer Information

Symptom

Lead workflow rule placeholders do not display Individual Customer specific field values.

Reproducing the Issue

Prerequisites:

You have already created a Workflow Rule with BO Lead to trigger an email notification and used placeholders like First Name.

Step by step:

  1. Go to the Customers work center.
  2. Select the Individual Customers view.
  3. Open an individual customer.
  4. Make some changes in order to trigger the email notification.
  5. Open the received email.
  6. You see that the placeholder First Name is not populated.

Cause

This is the expected system behaviour.

Resolution

Lead workflow rule placeholders do not display Individual Customer specific field values.

Only account and contact specific field values are currently displayed.

This feature is planned to be added in one of our future releases.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708