2398433 - LMS: Users and Admins see Downloading message when attempting to access LMS application

SAP Knowledge Base Article - Public

2398433 - LMS: Users and Admins see Downloading message when attempting to access LMS application

Symptom

Users and admins are unable to access LMS application pages as the page never renders and only displays "Downloading...".

Environment

SAP SuccessFactors Learning - b1608 and higher

Reproducing the Issue

Try to view a page in the LMS as a user or admin.

The downloading message is not consistent each time the user or admin tries to view a page; sometimes it loads properly, most times this message is displayed.

flash loading admin.jpg

Cause

The Adobe Flash Player version is not up to date.  This may occur when the Flash Player version is at the minimum required for the application.  

This was mostly reported with version 23.0.0.185. 

Resolution

Apply the most recent patch level of Adobe Flash Player.  

Keywords

error, flash, issue, display, displaying, render, rendering, page won't load, not loading, can't access, puzzle icon, download, kal, kac, b1605, b1608, b1611, Learning, lms, administrator , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611