2397862 - Unable to reply a Scheduled Offering on the calendar

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2397862 - Unable to reply a Scheduled Offering on the calendar


User cannot reply the instructor via a enrolled Scheduled Offering on his/her calendar.


Learning Management System Notifications

Reproducing the Issue

  1. Create a scheduled offering and add a valid e-mail address on the field ‘E-mail’.
  2. Assign this scheduled offering to your user.
  3. On Outlook, accept the scheduled offering to add to your calendar.
  4. Go to your calendar, on the scheduled offering and open it.
  5. Click on Respond > Reply.
  6. Notice that the e-mail address on the field ‘To’ is not recognized.
  7. Click on Send and you will receive a notification informing that the e-mail address is not valid.

Please review below some screenshots that better ilustrate this.




Currently this is identified by Engineering Team as a defect. We are working to fix it and will provide additional information about the fix on this KBA.


550 5.1.3 STOREDRV.Submit Remote Server returned '550 5.1.3 STOREDRV.Submit; Invalid recipient address Scheduled Offering Reply Reply Instructor Outlook Calendar Reply , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem


SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611