2397862 - Unable to reply a Scheduled Offering on the calendar

SAP Knowledge Base Article - Public

2397862 - Unable to reply a Scheduled Offering on the calendar

Symptom

User cannot reply the instructor via a enrolled Scheduled Offering on his/her calendar.

Environment

Learning Management System Notifications

Reproducing the Issue

  1. Create a scheduled offering and add a valid e-mail address on the field ‘E-mail’.
  2. Assign this scheduled offering to your user.
  3. On Outlook, accept the scheduled offering to add to your calendar.
  4. Go to your calendar, on the scheduled offering and open it.
  5. Click on Respond > Reply.
  6. Notice that the e-mail address on the field ‘To’ is not recognized.
  7. Click on Send and you will receive a notification informing that the e-mail address is not valid.

Please review below some screenshots that better ilustrate this.

 2016-11-29_15-55-08.png

2016-11-29_15-55-54.png

Resolution

Currently this is identified by Engineering Team as a defect. We are working to fix it and will provide additional information about the fix on this KBA.

Keywords

550 5.1.3 STOREDRV.Submit Remote Server returned '550 5.1.3 STOREDRV.Submit; Invalid recipient address Scheduled Offering Reply Reply Instructor Outlook Calendar Reply , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611