2397826 - RMK Dashboard not capturing IP addresses - Recruiting Marketing

SAP Knowledge Base Article - Public

2397826 - RMK Dashboard not capturing IP addresses - Recruiting Marketing

Symptom

When accessing the Visitor and Member data in RMK Dashboard, some fields may not have the desired information, because the system is currently not retrieving the visitor/member/applicant's IP address.

Environment

SuccessFactors Recruiting Marketing (RMK) - All versions

Reproducing the Issue

There are basically 3 different unwanted behaviors that can be found on the system due to the lack of IP data.

 

No Country information on the Visitors tap:

1.jpg

 

No IP and address information on the Member Detail > Referral Info:

2.jpg

 

RMK Dashboard unable to map members' locations in the Map feature - showing members as "unmappable":

3.jpg

Cause

RMK Dashboard has a setting that allows the system to get IP information from visitors/members/applicants. None of the above functionalities will properly work when having this setting disabled.

Resolution

This issue is occuring because RMK is not capturing the candidates' IP information, which is mandatory for the aforementioned functionalities to work. In order to allow RMK to capture the IP addresses, access Admin Center > Manage Career Site Builder  > Global > Privacy & Data Protection and enable the Global > Capture Public User IP Address option.

Please note that after having this internal setting changed, the system will not be able to provide any information from visitor/members/applicants that have accessed the client's website before the change was made. The system will only be able to provide data on future users.

See Also

2237477 - RMK Dashboard map report shows all members as unmappable - Recruiting Marketing

2542150 - IP Address Tracking - Capturing and Storing IP Address - Recruiting Marketing

2090920 - Compliance with European Union data privacy laws - Recruiting Marketing

Keywords

  • Capture public user IP
  • RMK Dashboard
  • Recruiting Dashboard
  • Unmappable members
, KBA , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors Recruiting all versions