SAP Knowledge Base Article - Public

2397507 - Not Able to Add a New Activity Type for Opportunities in Business Configuration Work Center

Symptom

You require to add a new Activity Type in the activity Opportunities in Business Configuration. But you do not have an option to Add a new Activity.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Business Configuration work center
  2. Select Implementation Projects view or Overview
  3. Search and Open the activity Opportunities
  4. Select Maintain Timeline
  5. Add Row button is not available

Cause

The Activity Timeline fine-tuning activity only allows to activate/deactivate an existing Activity (Example: Task, Appointment, Phone Call, Visit) and marking them as Internal /External. It does not allow to add a new Activity which is not already available. This is the reason why the Add Row is not offered out-of-the-box.

Resolution

To add a new Activity in the Activity Timeline view is a development request which needs to be evaluated by Product Management.

If you have such a requirement, report an incident to SAP stating business reasons for such an Activity and we will assess the possibility in the system.

Keywords

Maintain Timeline, Activity Timeline , KBA , activity timeline , maintain timeline , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP Cloud for Customer add-ins all versions