2397209 - SAP Jam Administrator Types Access Explained

SAP Knowledge Base Article - Public

2397209 - SAP Jam Administrator Types Access Explained

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Administrator types access explained

 

 

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http://help.sap.com/download/documentation/sapjam/administrator/index.html#b1cf79957d4a1014ba05827eb0e91070.html

SAP Jam Administrator Types Access

SAP Jam Collaboration administration is performed in the Admin console by three types of administrators: support administrators, area administrators, and company administrators.

To access the Admin console
  1. As an SAP Jam company administrator, area administrator, or support administrator click the Cog icon at the top of any SAP Jam page.

    A context menu is displayed.


    The cog icon's context menu

    Figure 1: The cog icon's context menu
  2. Select Admin from the context menu.

    If you don't have support administrator, area administrator, or company administrator privileges, this option will not appear in the context menu.

SAP Jam administrator types

There are four administrator types:

  1. Group administrators are regular users that have created a group or who have been invited to be a group administrator. Group administrators have special privileges within the groups that they administer, but those privileges do not extend beyond those groups, so they are not relevant to the subjects discussed in this guide and their privileges do not include those shown in the following table. The capabilities of group administrators are fully documented in the SAP Jam Collaboration Group Administration Guide.
  2. Support administrators have access to a subset of the functionality available to a Company Administrator. The role was established to provide Company Administrators with relief of their workload by giving Support Administrators access to many of the day-to-day duties of SAP Jam administration. This also protects the stability of the SAP Jam service by limiting access to features that can have great impact on the functionality of the SAP Jam service to a smaller group of people who, though their focus on SAP Jam, become more knowledgeable about the effect of configuration changes.
  3. Area administrators have access to a specific group that sets an area of their control, and all of the groups that are subsequently created in that area. As with support administrators, delegated administrators have access to a subset of the functionality available to a company administrator.
  4. Company administrators have access to the full range of capabilities within the Admin console. This gives them the greatest power to change the look, feel, and functions of the SAP Jam service, but it also requires greater knowledge of the SAP Jam service, a greater responsibility, and therefore typically a greater focus of their job duties on configuring and maintaining the SAP Jam service in a manner that suits the needs of your organization.

The privileges granted to the last three of these different administrator types are shown in the following tables.

Administrator types' access to SAP Jam administration features

The following table shows the access privileges of each type of administrator to SAP Jam Company tab features.

Table 1: Administrator type access to Company tab features
Admin console pages Administrator Types
Support Area Company
Able to edit the company wiki
Redirect user to the company wiki after login

The following table shows the access privileges of each type of administrator to SAP Jam Admin console features.

Table 2: Administrator type access to Admin console pages
Admin console pages Administrator Types
Support Area Company
Change Admin Area: This option requires that a company administrator first configure areas to be controlled by area administrators in the Configure administrative areas page. Once this is done, the defined administrative areas will be available from this drop-down menu. Area administrators will only have access to the areas to which they have been given administrative access and to the Admin console options listed in the rest of this table. Also the scope of the operations that they perform will be limited to only the selected administrative area.
Area OverviewArea Overview page.
GeneralView your SAP Jam service general information.
Users pages Administrator Types
Support Area Company
Users & Member ListsUsers and member lists.
ExtranetExtranet management.
SCIM ProvisioningSCIM Provisioning.
Alias AccountsAlias Accounts.
Administrative Areas page Administrator Types
Support Area Company
Administrative AreasConfigure administrative areas.
Branding pages Administrator Types
Support Area Company
Branding and SupportConfigure the Branding and Support options.
Email TemplatesConfigure Email Templates options.
Integrations pages Administrator Types
Support Area Company
External Applications: This page covers two main types of application that can be integrated in SAP Jam: business records and document repositories, each of which is documented in separate sections:
  • Business Records: For information on integrating data from other business-critical applications—such as SAP CRM, SAP ECC (SD), SAP Cloud for Customer, and SuccessFactors Learning—into SAP Jam, see Integrate business records. If you plan on developing a new or custom business records integration, see the External Applications section in the SAP Jam Developer Guide.
  • Document Repositories: For information on integrating document repositories—such as SharePoint 2010 or 2013, SAP Extended ECM by OpenText, Alfresco One 4.2, Office 365 SharePoint Online Sites, SAP Document Center, and Box—into SAP Jam, see Integrate document repositories.
Optional
OAuth ClientsAdd an OAuth Client. Optional
OpenSocial GadgetsOpenSocial Gadgets. If you plan on developing your own OpenSocial gadget, see the OpenSocial Gadgets section in the SAP Jam Collaboration Developer Guide. Optional
Widget BuildersUse the Widget Builders.
SAML Trusted IDPsAdd a SAML Trusted IDP.
SAML Local Identity ProviderConfigure SAP Jam Collaboration as a SAML Local Identity Provider. Optional
GamificationIntegrate SAP Jam Collaboration with gamification vendors.
OpenSearch ClientsFederate SAP Jam Collaboration search results into SharePoint searches.
SAML Local Service ProviderConfigure a SAML Local Service Provider.
Employee CentralConfigure Global Assignment in Employee Central. Optional
Product Setup pages Administrator Types
Support Area Company
FeaturesConfigure SAP Jam Collaboration Features.
Custom Home PageCustomize the home page. Optional
Custom ProfileCustom Profile administration.
KudosConfigure Kudos options.
Getting Started WizardConfigure the Getting Started Wizard.
HashtagsHashtags administration.
Groups ManagementGroups management.
Group TemplatesGroup templates administration.
NoteThis section is also available in the SAP Jam Collaboration Group Administration Guide, where it can be viewed in context with other group administration concepts and procedures.
Optional
Content TemplatesContent templates.
Compliance & Security pages Administrator Types
Support Area Company
Extranet Terms of ServiceConfigure an Extranet Terms of Service.
Custom Terms of ServiceConfigure a Custom Terms of Service.
Content AdministrationConfigure Content Administration options.
ComplianceConfigure Compliance monitoring.
SecurityConfigure Security options.
Mobile page Administrator Types
Support Area Company
SAP Jam Mobile appConfigure the SAP Jam mobile app.
Analytics pages Administrator Types
Support Area Company
ReportsAdministrator reports. Optional
DashboardDashboard. Optional
Extensions Catalog page Administrator Types
Support Area Company
Extensions Catalog

Keywords

SAP Jam Administrator Types Access

, KBA , LOD-SF-JAM-ADM , Administrator Request , How To

Product

SAP Jam Collaboration all versions