2396721 - Error in Manage Pending Hires

SAP Knowledge Base Article - Public

2396721 - Error in Manage Pending Hires

Symptom

When RCM to EC Integration is not configured, an error is shown in Manage Pending Hires screen

Error messsage: "RCM to EC integration is not configured correctly (missing transformation template). Please contact your system admin"

Environment

Employee Central - Pending Hires

Reproducing the Issue

When customer is not using RCM to EC integration, then go to Admin Tools --> Manage Pending Hires > select Recruiting from dropdowm, the system throws an error as below:

Capture.JPG

Cause

1. You may have enabled RCM in your instance and hence Recruiting shows in the dropdown of Manage Pending Recruits along with Onboarding.

2. You aren't using RCM - EC integration, hence when you select the RCM in the dropdown, the system searches for RCM-EC integration technicalities and throws error.

If you are using RCM-ONB-EC then ONB dropdown should work as it is integrated.

Resolution

This is not an issue as you are technically asking system to fetch candidates from RCM to EC when RCM dropdown is selected and due to absence of integration, an error is thrown.

Please use ONB as ONB to EC would be the flow in your instance.

 

-WORKAROUND-

This is not an issue and hence a solution is not relevant, however below workaround could be used to avoid the error displayed on screen,

You can upload a dummy transformation template attached in this KBA to mitigate the error, but it may again show as 0 candidates or similar messages>

Steps to upload: Provisioning --> Company settings --> Import/Export Candidate to employee integration template.

Customers need to contact Support as you do not have Provisioning access.

 

See Also

ECT-41592 : Manage Pending Hires page throws error when we do not use RCM - EC integration

Keywords

RCM to EC integration is not configured correctly, missing transformation template , KBA , LOD-SF-EC-INT , Suite Integration (EC to RCM, ONB, CVP) , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors HCM Core 1611

Attachments

ECQA-mi-transformation-datamodel.xml