SAP Knowledge Base Article - Public

2396717 - Key icon shows for all positions on Succession Org Chart v12

Symptom

  • Key icon shows for both critical & non-critical positions on Succession Org Chart v12
  • Non critical positions are getting highlighted in Sucession Org Chart v12 as critical positions

Environment

Successfactors BIZX: Succession

Reproducing the Issue

1: Go to Succession Org Chart v12

2: Search for any position/user (say Carla Grant)

3: One of her direct reports, Jennifer has position criticality as Non Critical but key icon shows for her position

SOCv12_KeyPosition2.png

 

4:Key icon shows for all positions inclusing Jennifer's position, as below:

  SOCv12_KeyPosition1.png

Cause

When Position or Role-Based Nomination method is enabled for the instance:

In Succession Org Chart v12, if you use rating scale for key position then key icon on SOC v12 will always depend on values configured under Org Chart xml at the backend that means if Org Chart xml has Critical & Non Critical values then key icon will always show for these two values (Critical & Non-critical).

 

When MDF Position Nomination method is enabled for the instance:

In Succession Org Chart v12, position criticality field is always mapped to picklist therefore key icon on SOC v12 will always depend on values configured under Org Chart xml at the backend that means if Org Chart xml has Critical & Non Critical values then key icon will always show for these two values.

 

Resolution

Clients open an incident with Cloud Product Support and ask Support Engineer to remove Non Critical value from Org Chart xml at the backend.

 Support Engineer/Partner needs to modify xml as below:

Initial configuration under Org Chart xml:

 

<keyPositionOption indicator="scale" key="positionCriticality">
<label>Highlight Key Positions</label>
<keypositionset>
<keyposition>
<label>Critical</label>
<value>1</value>
<index>1</index>
</keyposition>
<keyposition>

<label>Non Critical</label>
<value>0</value>
<index>1</index>
</keyposition>
<keyposition>
<label>Key Person Depandency</label>
<value>2</value>
<index>2</index>
</keyposition>
</keypositionset>
</keyPositionOption>

Modified configuration under Org Chart xml:

 

<keyPositionOption indicator="scale" key="positionCriticality">
<label>Highlight Key Positions</label>
<keypositionset>
<keyposition>
<label>Critical</label>
<value>1</value>
<index>1</index>
</keyposition>

// Non critical position code is removed

<keyposition>
<label>Key Person Depandency</label>
<value>2</value>
<index>2</index>
</keyposition>
</keypositionset>
</keyPositionOption>

 

Key icon doesn't show for Non critical position after modifying the xml as above:

SOCv12_KeyPosition3.png

 

NOTE#

Removal of Non critical value from Org Chart xml removes the same value from 'Highlight Key Positions' on SOC v12 that means you won't be able to highlight Non Critical positions after modifying xml as mentioned above. In SOC v12, there is no other way to remove key icon for Non critical position other than removing the value from Org Chart xml. This is the current behavior of Highlight Key Positions in SOC v12.

 

 

Keywords

  • key icon on Succession Org Chart v12
  • key icon for Non critical positions
  • key icons
, KBA , LOD-SF-SCM , Succession Management , Problem

Product

SAP SuccessFactors HCM Core 1608