SAP Knowledge Base Article - Public

2396710 - Schedule Offering Roster report Failing in system

Symptom

  • Scheduled Offering Roster report fails to run
    • Standard/System Scheduled Offering Roster report is failing with the following error:
    • "The system was unable to generate your report due to an error. You can try again, or contact your system administrator for more information and assistance"
    • Failed Image.PNG
  • Or when clicking on the "View Roster" Action in a Scheduled Offering record in the LMS:
    • Validation Error
    • You must correct the following error(s) before proceeding:
      • The report SignInSheet must be published to run the report

Environment

SAP Successfactors Learning Management System (LMS)

Reproducing the Issue

  1. Login to LMS Admin
  2. Navigate to Reports
  3. Search for Administrator Report "Scheduled Offering Roster"
  4. Attempt to run the report and receive the errors

Or

  1. Login to LMS Admin
  2. Navigate to Learning > Scheduled Offering
  3. Click the "View Roster" link on the right hand Actions menu
  4. Errors are produced

Cause

This is due to the Scheduled Offering Roster report not being published

Resolution

When the Scheduled Offering Roaster report is not Published you will get this error message

  1. To resolve the errors, Publish the report and run again
  2. Go to Reports Section: Search for the report you are running -> Click on Edit Icon for the report -> Check the Checkbox of Published and Save
    1. SOR.PNG

If the report is Custom and after publishing the report, the errors persist, or if the report is already published, try re-importing the report following these steps:

  1. Login to LMS Admin
  2. Under Reports, search for Scheduled Offering Roster
  3. Edit the current published report (custom version) and uncheck "Published"
  4. Make sure the System version is also unpublished
  5. Import the custom report again following these steps:
    1. Click "Rename" hyperlink under the report name
      1. Rename.png
      2.     
    2. New Name is SignInSheet & Click "Rename" button
      1. Rename2.png
      2.     
    3. Make sure the Import column now shows "Replace" next to the report & click Import
      1. Replace.png
    4. Check "Published" on next screen and Save
      1. Publish.png
    5. Click Close
  6. Now back on the Reports screen, check that the Custom report is published and the System report is unpublished
  7. Test the View Roster link again

Keywords

Learning Scheduled Offering Roaster Roster Report fail error validation not published unpublished publish SO SF SuccessFactors LMS View System Custom OOB out of box standard won't doesn't run import replace rename SignInSheet , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions