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2396678 - User Connector - SF Error code 1102 - "Entity does not exist.LocaleID:"


User Connector - SF runs with error which exception indicates Error 1102 - "Entity does not exist.LocaleID:"


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Reproducing the Issue

Check the User Connector - SF run results based on the time stamp provided. Go to System Admin > Connectors > User Connector - SF> View Results


Find the run result based on the time stamp > Click View Details


Find the employee with error or exception



This is caused by either the locale not being active or not having a transformation rule for locale on the connector configuration.

Checking connector transformation rule:

Navigate to System Admin > Configuration > System Configuration > Connectors  and check for mapping,fr_FR

Checking if locale is active/enabled:

Navigate to References > Geography > Locales  and Search for French


  • Enable missing Locale:
  1. To enable the locale, please follow the instructions from KBA 2341638.
  • Create a transformation rule to the Locale that is coming in the data file. To create the mapping/transformation rule, go to:
  1. System Admin >
  2. Configuration >
  3. System Configuration >
  4. Connectors >
  5. Use this format<localed ID e.g. French>=fr,fr_FR
  6. Apply changes.


If your Locale ID has a "space" (for example: Spanish Mexican), put a "\" in between. Below is a sample format:\ Mexican=es,es_MX


locale, user connector - SF, transform, Entity does not exist.LocaleID, LocaleID, 1102 , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , SuccessFactors Learning , Problem


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