User Connector - SF runs with error which exception indicates Error 1102 - "Entity does not exist.LocaleID:"
SuccessFactors Learning Management System
Reproducing the Issue
Check the User Connector - SF run results based on the time stamp provided. Go to System Admin > Connectors > User Connector - SF> View Results
Find the run result based on the time stamp > Click View Details
Find the employee with error or exception
This is caused by either the locale not being active or not having a transformation rule for locale on the connector configuration.
Checking connector transformation rule:
Navigate to System Admin > Configuration > System Configuration > Connectors and check for mapping sfuser.field.transform.data.LOCALE.French=fr,fr_FR
Checking if locale is active/enabled:
Navigate to References > Geography > Locales and Search for French
- Enable missing Locale:
- To enable the locale, please follow the instructions from KBA 2341638.
- Create a transformation rule to the Locale that is coming in the data file. To create the mapping/transformation rule, go to:
- System Admin >
- Configuration >
- System Configuration >
- Connectors >
- Use this format sfuser.field.transform.data.LOCALE.<localed ID e.g. French>=fr,fr_FR
- Apply changes.
If your Locale ID has a "space" (for example: Spanish Mexican), put a "\" in between. Below is a sample format:
locale, user connector - SF, transform, Entity does not exist.LocaleID, LocaleID, 1102 , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , SuccessFactors Learning , Problem