2396629 - ‘Document creation notification’ not received when mass creating a form for yourself

SAP Knowledge Base Article - Public

2396629 - ‘Document creation notification’ not received when mass creating a form for yourself

Symptom

Mass creating a form for yourself will generate the ‘Mass Create Form Instance Notification’, but the ‘Document Creation Notification’ not generated.

Environment

HCM Core Bizx Platform

Performance Management

Reproducing the Issue

Admin or HR user launch a form for himself, he received the email notification of ‘Mass Create Form Instance’, but ‘Document creation notification’ was not received.

Cause

Document creation notification not sent if the Sender and the Recipient are identical.

Resolution

It's expected behavior that ‘Document creation notification’ not sent to you when you launch a form for yourself.

Individual Document Creation notification or any other document routing notification, an email will be sent only if the sender/originator is different from the recipient.

But form ‘Mass Create Form Instance Notification’ will be sent for sure if ‘Mass Create Form Instance Notification’ is enabled in E-Mail Notification Templates.

Keywords

Document creation notification; Mass create form; userself , KBA , LOD-SF-PM , Performance Management , Problem

Product

SAP SuccessFactors HCM Core 1608