SAP Knowledge Base Article - Public

2396609 - How to Validate if a Notification is Sent to a Candidate

Symptom

  • Customer is claiming that a notification isn't sent to a candidate.

Environment

  • Notifications
  • SuccessFactors Onboarding

Resolution

1. Go to Onboarding > Notifications

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2. Choose any notification and Re-send it to a candidate (Don't forget the email address that was used)

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3. Go to Settings > Mail Queue > Put the email address used in Step 2 under Recepients > Apply Filter > Verify if the notification is present in Mail Queue.

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Keywords

  • Notifications
  • Re-send notification
  • Mail Queue
  • Onboarding
, KBA , LOD-SF-OBD , Onboarding , How To

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508