SAP Knowledge Base Article - Public

2396583 - Visits: Set In Process Not Possible for Cancelled Visit


You are not able to Set as In Process a Visit with the status as Cancelled.

Reproducing the Issue

1. Go to Visits work center -> Visits view;
2. Open a cancelled Visit XXX;
3. Press Actions button;
4. "Set as In Process" option is greyed out.


This is expected system behavior. Currently the "Cancelled" status cannot be reverted in the Visit. Once this Visit is cancelled, a new Visit will have to be created for the account.


KBA , cancelled , visit , in process , LOD-CRM , Cloud for Customer , How To


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