2396087 - How to change a user's Security question and answer in LMS

SAP Knowledge Base Article - Public

2396087 - How to change a user's Security question and answer in LMS

Symptom

If an user forgets His/Her Security question and answer, Can admin reset it ?.

What settings do I need to use in the LMS to change a user's Security question and answer?

Environment

Successfactors Learning

Learning Management System

LMS

Resolution

Admin will not be able to change the users Security questions/answers, however once you reset the user password later user themselves can go into "Options and settings" tab on respective user learning landing page and change the security question.

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning 1602