SAP Knowledge Base Article - Public

2395989 - Not possible to update Job Profile when selecting new Job Code

Symptom

Customer is unable to update job profile with new job code under requisition detail.

When the form is completed, the recruiter may want to update the job code and have a different job profile associated with the requisition. The job code is updated and saved in the requisition form, the recruiter is prompted to the following message:

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However the job profile still does not reflect the changes.

Environment

SuccessFactors Recruiting  (RCM) - All versions

Resolution

This issue only happens when the "jobRole" field is not configured neither permissioned on requisition XML template.

If the "jobRole" field is configured and permissioned in the Requisition XML, users can click “update” to the right of the job role displayed at the top of the requisition, which will redirect them back to “Browse Families and Roles,” where they can select a new Family & Role. Selected a new Family and Role will overwrite any existing job profile customization on the requisition. The user will see a warning , asking them to confirm their selection of the Family/Role for the requisition.

Please engage your implementation partner in order to have this configured accordingly.

Keywords

job role update , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions