SAP Knowledge Base Article - Public

2395209 - Unable to Update Corporate Account Mobile Phone Number Using Mass Data Maintenance

Symptom

You are trying to update the Mobile Phone field from a Corporate Account, but the change is not reflecting in the Account view.

Reproducing the Issue

  1. Go to Mass Data Maintenance work center
  2. Click Export Customers Link
  3. Search for a corporate account ID and click Go
  4. Select tab Addresses
  5. Click Export Data to CSV file and edit it by adding a mobile phone number
  6. Click Import Customers Link
  7. Select the CSV file
  8. Select Addreses in Import Data to Tab
  9. Click Upload
  10. Check field mappings and click Finish Upload
  11. After validation click Execute Data Import and then click Immediately
  12. Search for the corporate account on Customers work center
  13. See no changes displayed on Mobile Phone field

Same result applies if you are using migration tool for Migration of Customers in Modify Already Existing Records mode.

Cause

This is the standard system behavior.

Resolution

In order to mass update Mobile Phone field for corporate accounts you can use Update funcion from Data Workbench work center.

 

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Customer all versions