2395176 - Search of People on Succession Org Chart gives application error

SAP Knowledge Base Article - Public

2395176 - Search of People on Succession Org Chart gives application error

Symptom

  • Able to access Succession Org Chart without any error but on searching any user on the search box gives the application error
  • Proxy as any user and can access Succession Org Chart without any error but on searching any other user on the search box gives the application error

 

Environment

SuccessFactors: Succession Org Chart 
                       Company Org Chart

                   

                    

Reproducing the Issue

  1. Login in as admin who has permission to Search all users in both Company Org Chart & Succession Org Chart
  2. Go to Succession Org Chart-> can access his SOC without any error
  3. Search for any user/position in the Search Box-> gets the applicaion error

          newSOC1.png

      

 

 

Cause

It may be possible that Search Index is not done due to which Search Engine is not working for the Org Charts.

Resolution

Clients need to open an incident with Cloud Product Support and ask Support Engineers to create Search Index for your instance.

Keywords

  • error on Org Chart
  • application error on Succession Org Chart
, KBA , LOD-SF-SCM-ORG , Succession Org Chart , Problem

Product

SAP SuccessFactors HCM Core 1608