2395059 - Email Summary Audit Report (CSV) does not return any results

SAP Knowledge Base Article - Public

2395059 - Email Summary Audit Report (CSV) does not return any results

Symptom

When admin runs the Email Summary Audit Report no results are returned

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

1. Admin click on reports icon in upper-right corner of LMS home screen

2. Search for the Email Summary Audit Report (CSV)

3. Run the report

4. No results are returned

Cause

This situation is caused by simple fact that customer has not enable email archiving functionality.

It is important to note that this report will return only emails sent from LMS system since the date when archiving functionality has been enabled.

Resolution

In order to enable email archiving functionality admin can navigate to SystemAdmin > Configuration > Global Variables > Mail tab

Search for the '' checkbox and ensure that it is selected.

email.jpg

Keywords

Email Summary Audit Report, blank, no rows, no data, Enable Email Archiving , KBA , LOD-SF-LMS-REP , Reporting Data , Problem

Product

SAP SuccessFactors Learning all versions