2394815 - Learning: Missing employee under My employee - HR Business Partner

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2394815 - Learning: Missing employee under My employee - HR Business Partner

Symptom

  • Sub-ordinates under manager are missing in HR Business partner tab.
  • Learning > My employee > HR Business Partner page some of subordinates are missing but the hierarchy is correct under Org-chart page.

Environment

  • Learning Management System
  • Bizx integrated envrionment 

Reproducing the Issue

  1. Login SF
  2. Click 'Learning'
  3. Click 'My Employees'
  4. Click 'HR Business Partner'
  5. Input manager name
  6. Find couple employees missing under search result

Cause

Employees missing does not have HRPB associated with their records in Learning management system under User > User record > Actions > Manage alternate supervisors.

Resolution

Please make sure for HRBP to access user record in Learning > MyEmployee > HR Business Partner, HRBP account is added under Manage Alternate Supervisor via UserSF connector

Keywords

HRBP, HR Business Partner, user missing HRBP , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611