2394433 - Unable to attach document type docx while record learning in file attacment

SAP Knowledge Base Article - Public

2394433 - Unable to attach document type docx while record learning in file attacment

Symptom

While record learning from the user side - students and supervisor are not able to add .docx type of document all other are available.

 

KBA.png

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Go to Record Learning from the Users side
  2. Fill the necessary deatails and click continue, you will get an option to upload file attachement

Cause

The confuguration to for the particualar document type is not in the system configuration, in this case for docx type document

Resolution

The location in the LMS system where you need to add this configuration -

  1. Go to System Admin - > Configuration > System Configuration
  2. Open the Attachment configuration in edit mode
  3. Now add the updated configuration - > supportedAttachmentTypes[docx]=true

If you want to add property for the other document types below is the list for all document type configuration available -

supportedAttachmentTypes[jpeg]=true
supportedAttachmentTypes[jpg]=true
supportedAttachmentTypes[png]=true
supportedAttachmentTypes[doc]=true
supportedAttachmentTypes[pdf]=true
supportedAttachmentTypes[xls]=true
supportedAttachmentTypes[xlsx]=true
supportedAttachmentTypes[ppt]=true
supportedAttachmentTypes[txt]=true
supportedAttachmentTypes[xml]=true
supportedAttachmentTypes[docx]=true
supportedAttachmentTypes[php]=true
supportedAttachmentTypes[mp4]=true

Keywords

Document type, record learning, attachment, supportedAttachmentTypes , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning all versions