2394407 - BizX Preference changes does not sync with LMS immediately

SAP Knowledge Base Article - Public

2394407 - BizX Preference changes does not sync with LMS immediately

Symptom

Changes made to the user's preferences in the BizX does not reflect in LMS immediately.

Environment

SuccessFactors LMS
Learning Management System
BizX Platform

Reproducing the Issue

1. Log into the System
2. Change your language on BizX in Options -> Change language
3. Jump into the Learning module via Home -> Learning
4. The language in the Learning module is not adjusted.

Cause

The issue happens when there is a missing workflow for the user's role at LMS end.

Resolution

To fix the issue please follow the below steps.

1. Find the list of impacted users in LMS
2. Find the roles assigned to them respectively

3. Now go to System Admin > Security > Roles
4. Search for the role that you found for the user
5. Next click on the workflows tab > Click on "Add one or more workflows"
6. Search for the workflow "Access User Settings" and add it.

Keywords

Preferences Synchronization
Language Changes not Synchronizing
Event Bus Synchronization , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions