2394232 - Not able to access New Hire Activities tab - onboarding

SAP Knowledge Base Article - Public

2394232 - Not able to access New Hire Activities tab - onboarding

Symptom

  • When few Hiring manager clicks on the New Hire Activities under onboarding; the screen shows an error message "An error has occurred while trying to process your request. If the problem persists, please contact our technical support. "An application error occurred. Please try again later, or notify support

 

Environment

ONB; SF Onboarding

Cause

One of the cause could be : Corrupt or blank data in Onboarding Candidate Info Object

 We can verify it by doing the following

1. Create an Adhoc Report with name "ONB Test"
2. Select the columns: CandidateApplicantID, CandidateManagerId, CandidateUserId, CandidateFirstName, CandidateLastName, UserFirstName, UserLastName
3. Sort result by CandidateManagerId
4. Execute the report by clicking Preview
5. Check the affected hiring manager id in the report . Review the values in that row.

Resolution

To resolve this issue, please delete the record of the blank value candidate from Onboarding candidate Info object (Admin center -> Manage Data -> OnboardingCandidateInfoObject -> Candidate name.

Keywords

New hire Activities; Hiring Manager activity;  , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508