2394125 - How to set up and use Jam Alias Account

SAP Knowledge Base Article - Public

2394125 - How to set up and use Jam Alias Account

Symptom

  • How to create new Alias Account
  • How to use Alias Account

Environment

SAP Jam

Editions: Advanced Plus and Enterprise

Resolution

Note: You have to be a company admin to have this privilege.

This feature enables employees to easily identify a point of contact for specific interaction.

Go to Admin UI > Users section > Alias Accounts

     Alias Account.PNG

To create a new Alias Account click the New Alias Account button.

You will get a screen with an auto generated Alias user ID and the same page where you can make your own alias account name and map specific users you would like to have access to that alias. On the same page you can also set up email settings and contact information for the Alias Account.

     Manage Alias Account.PNG 

To use the Alias Account, click the settings icon or the dropdown beside your name and click the Alias Account Name. It will then switch to the Alias Account you’ve chosen and from there you can access the Alias’ profile.

     Sample Alias Account.PNG

 

It will work as if you are logged in to that particular account. From there you can access the group/s, view/action notification, etc. that the Alias Account is part of.

See Also

2335361 - Where can I find the SAP Jam Admin and User guides?

Keywords

Jam Alias Account , KBA , LOD-SF-JAM-ADM , Administrator Request , How To

Product

SAP Jam Collaboration all versions