SAP Knowledge Base Article - Public

2393647 - Business Rules do not trigger for Direct Report Job Info changes when their Manager is Terminated via MSS UI

Symptom

When you navigate to to My Employee Files and use the Take Action (MSS UI) to terminate a user that has Direct Reports, the system will create a new Job Info record for the Direct Reports of the Terminated Manager, to capture the Direct Reports new manager value.

But, it seems no Business Rules are triggered when the Direct Reports Job Info record gets automatically created by the system.

Environment

Employee Central 2.0

Cause

This is currently not supported by the system. When you Terminate a Manager, the system will allow you to selected a new Manager for the Direct Reports. This in turn will create a new Job Info record for the Direct Reports, but this will not trigger any Business Rules for Job Info element when the record gets created.

Resolution

Currently this would be an Enhancement Request, and it is expected not to work. To trigger the Business Rules in this scenario, you would need to do it after the Job Info record has been created for the Direct Reports. Then you would need to manually trigger the rules by -:

  1. Navigate to My Employee Files > Employee Information (or if using People Profile > Navigate to the Job Information block)
  2. Click the History button
  3. Edit the record which captures the Manager change
  4. Put a . in the notes field and click save - this will retrigger the Business Rules

The other option is to perform the Termination via Import. Because you have to change the Manager of the Direct Reports by importing a new Job Info record with their new Manager value, and you can trigger Business Rules during Job Info import.

Keywords

Business Rules, Termination, Direct Reports, Employee Central, Rule does not trigger , KBA , LOD-SF-EC-RUL , Business Rules & Event Derivation , LOD-SF-EC , Employee Central , How To

Product

SAP SuccessFactors HCM Core all versions