2393524 - How Can Supervisor and LMS ADMIN User Check the Cancellation Reason?

SAP Knowledge Base Article - Public

2393524 - How Can Supervisor and LMS ADMIN User Check the Cancellation Reason?

Symptom

When Enable Cancellation Reason is set to Yes in a Scheduled Offering, users will have to enter a Cancellation reason to cancel a registration.

How can a LMS admin user or a supervisro check the cancellation reason?

 

 

Environment

LMS b1608

Reproducing the Issue

 A user cancels a Scheduled Offering from his/her learning plan and selects a Cancellation Reason.

 

Resolution

1/ A LMS admin user can see the cancellation reason in the Scheduled Offering record > Select Cancelled User > Hang over the Cursor on the User who cancelled the registration > Check the Cancllation reason

 Admin check cancel.png

 

2/ For a supervisor, currently the system doesn't support supervisors to view user's cancellation reason.

 

Keywords

LMS Cancellation Reason , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1608