2393515 - Avoiding Connection Timeout Exceptions with LMS Skillsoft Connector

This KBA will detail how to increase connection and polling timeout thresholds for the LMS Skillsoft Connector. Adding the following LMS connector properties will help avoid common Connection Timeout exceptions such as "Maximum polling threshold timeout exceeded."

Learning Management System (LMS)

Data set polled from Skillsoft servers is too large and therefore the maximum connection timeout threshold set for the LMS to execute the Web Service call is exceeded.

In the LMS Connector configuration add and/or increase the following Skillsoft Connector properties as required:

skillsoft.connector.polling.threshold.timeout=1800000
skillsoft.connector.service.connection.timeout=60000

Increasing the above connector properties will increase the connector cleint connection to web services which interface with to poll item data from Skillsoft servers.

 

*Please note that the above values are the system defaults and are in milliseconds

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LMS; Connectors; Skillsoft; Skillsoft Connector; Web Services; Connection Timout Exception; Polling Threshold; Connector Properties , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-INT , Integrations with BizX , How To

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