2393515 - Avoiding Connection Timeout Exceptions with LMS Skillsoft Connector

SAP Knowledge Base Article - Public

2393515 - Avoiding Connection Timeout Exceptions with LMS Skillsoft Connector

Symptom

This KBA will detail how to increase connection and polling timeout thresholds for the LMS Skillsoft Connector. Adding the following LMS connector properties will help avoid common Connection Timeout exceptions such as "Maximum polling threshold timeout exceeded."

Environment

Learning Management System (LMS)

Cause

Data set polled from Skillsoft servers is too large and therefore the maximum connection timeout threshold set for the LMS to execute the Web Service call is exceeded.

Resolution

In the LMS Connector configuration add and/or increase the following Skillsoft Connector properties as required:

skillsoft.connector.polling.threshold.timeout=1800000
skillsoft.connector.service.connection.timeout=60000

Increasing the above connector properties will increase the connector cleint connection to web services which interface with to poll item data from Skillsoft servers.

SuccessFactors - LMS - Connectors - Skillsoft.JPG

 

*Please note that the above values are the system defaults and are in milliseconds

See Also

  • 2375888 - How to avoid LMS Connector connection and performance issues
  • 2318341 - LMS Connectors Knowledge Support and Tips

Keywords

LMS; Connectors; Skillsoft; Skillsoft Connector; Web Services; Connection Timout Exception; Polling Threshold; Connector Properties , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-INT , LMS Integrations , How To

Product

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors Learning all versions