SAP Knowledge Base Article - Public

2392837 - SAP Jam Email Notifications : What Time Are They Sent?

Symptom

Could you please confirm the timing of email sending from SAP JAM for each event below?

 

  1. Group invitation email
  2. Email notification for @@notify
  3. Group notification if set as Immediately
  4. Group notification if set as Daily
  5. Group notification if set as Weekly
  6. If we change group notification frequency, how long do we need to wait before it takes effect?

Resolution

1. Group invite email: email generation is triggered immediately, can vary based on the number of people invited.

2. Email notification for @@notify: email generation is queued immediately, but delivery can vary based on the size of the feed routing queue

3. Group notification if set as Immediately: email generation is queued immediately, but delivery can vary based on size of feed routing queue. For uploads and comments, even if the queue is not backed up, we will wait a minimum time to allow for consolidation (5 mins for docs, 10 mins for comments)

4. Group notification if set as Daily: job starts at 9AM UTC, delivery varies based on # groups, # companies, # users subscribed to daily digest, for the datacenter

5. Group notification if set as Weekly: job starts at Sunday 9AM UTC, delivery varies based on # groups, # companies, # users subscribed to weekly digest, for the datacenter

6. If group notification frequency is changed, it will take effect the next time the job is scheduled.

Keywords

Email Notifcation Timing SAP Jam , KBA , LOD-SF-JAM , SAP Jam , How To

Product

SAP Jam Collaboration 1608