SAP Knowledge Base Article - Public

2392157 - Error Message HTTP Error 400 is Triggered When Opening a Ticket Deeplink URL

Symptom

 When opening a deeplink for a Ticket, the error message HTTP Error 400 is triggered

 

Reproducing the Issue

  1. Enter the Ticket deeplink URL into the search bar and select Enter.
  2. Error message HTTP Error 400 is triggered.

Cause

The Ticket URL has not been correctly constructed.

Resolution

The Ticket deeplink URL must have the following format, where XXXX is the unique tenant URL and XX is the Ticket ID:  https://XXXX/sap/public/byd/runtime?bo_ns=http://sap.com/thingTypes&bo=COD_GENERIC&node=Root&operation=OnExtInspect&param.InternalID=XX&param.Type=COD_SRQ_AGENT_TT&sapbyd-agent=TAB.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708