SAP Knowledge Base Article - Public

2392094 - Re-activate a purged user via employee import feature


  • How do you re-activate a purged user via employee import?
  • Is it possible to re-active purged users after using the permanent purge feature? 
  • Is it possible to re-activate user after been purged using the DRTM Master Purge?

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  • Its only possible to re-activate purged users which have been soft purged using the legacy purge inactive user Data Retention Management Purge. A Soft purge is when the user is still existing at the Database level. More details on Soft Purging users using old legacy purge see KBA 2088065 - Data Retention Management - Purge Data - Platform
  • You cannot re-active users who have been permanently purged using the permanent purge feature see KBA 2392076 - User Permanent Purge feature

Important Note : DRTM Master Purge is permanently and irreversibly removes inactive users from your instance, along with their associated data from across the HCM Suite, including audit data. You cannot re-activate these users using the re-activate purge feature they are permanently removed from the DB Level. More details on DRTM Master purge see 2615360 - Data Protection and Privacy - Data Retention Time Management (DRTM) - Master Data Purge for Inactive Users

  • To re-activate a purged user you must do the following:
  1. Navigate to Admin Center > Update User Information > Employee Import
  2. Select "Re-activate purged users"
  3. Submit the job, the purged user will be re-activated.
  4. When a purged user is re-activated, the user is restored with the same userID and username as before they were purged. No other employee data will be re-activated however e.g old PM forms or compensation data are not be  restored.

Note : If you require a report of soft purged users in the system please contact Product Support who can run a script to extract a list of soft purged users from the system. 


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