2392037 - Unable to import file to SFTP via the Web Transfer Client

SAP Knowledge Base Article - Public

2392037 - Unable to import file to SFTP via the Web Transfer Client

Symptom

Administrators may encounter issues while uploading files to their SFTP location (for Connector files for instance).

One of the errors that can be seen is "failed to upload XXXXX due to a hung Ajax request. Using a different browser should resolve the problem" (where XXXXX is the name of the file being uploaded).

SFT_import_error_Ajax_hung_request.PNG

Reproducing the Issue

  • login to the web interface of the SuccessFactors SFTP location assigned for your instance via a browser
  • slect a file and upload it
  • you may receive the error

Cause

This error usually results from a browser issue.

Resolution

In the instances when this issue was reported to Support, it was temporary and always resolved without any action from Support.

Trying another browser or updating the browser used y the Administrator coudl help reoslving the issue.

Keywords

upload, error, FTP, transfer, web interface , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning all versions