SAP Knowledge Base Article - Public

2391721 - Job Information or home address blocks are duplicated-EC-PP3

Symptom

After selecting the 'Show More' option in either the Organizational Information or Job Information sections of People Profile, we see duplicate data appear.

Environment

  • SAP SuccessFactors HCM Cloud - Release b1608+
  • Employee Central
  • People Profile

Reproducing the Issue

  1. Go to Employee Files > Employment Information
  2. Select 'Show More' in either Organizational Information or Job Information
  3. Observe that the data is copied/duplicated

Resolution

As a workaround, please follow the steps below:

1. Go to Admin Center > Configure People Profile page
2. Remove the Organizational Information block (or Job Information block) and save
3. Add the block back to the configuration and save
4. If the issue still exists, try to rearrange the blocks by moving them further up or down in the list

Keywords

SuccessFactors, Employee Central, EC, People Profile 3, PP3 , KBA , organization information , LOD-SF-EC , Employee Central , LOD-SF-EC-JOB , Job Information & Propagation XML , Bug Filed

Product

SAP SuccessFactors HCM Core all versions