2391607 - 500 Proxy Error: Error during SSL Handshake with remote server using Apache as reverse proxy

SAP Knowledge Base Article - Public

2391607 - 500 Proxy Error: Error during SSL Handshake with remote server using Apache as reverse proxy

Symptom

  • Instead of displaying the SAP Analytics Cloud (BOC) login page, the reverse proxy returns an error: 500 Proxy Error: Error during SSL Handshake with remote server
  • You may see the error: 

    Your connection is not private

    Attackers might be trying to steal your information from your_tenant.us1.projectorca.cloud (for example, passwords, messages, or credit cards). NET::ERR_CERT_COMMON_NAME_INVALID

  • Opening the logs for Apache in <Installation_PATH>/logs/error.log shows the following information

AH01084: pass request body failed to X.X.X.X:8080 (your_proxy_server)
AH00898: Error during SSL Handshake with remote server returned by /sap/fpa/ui/tenants/XXX
AH01097: pass request body failed to X.X.X.X:8080 (your_proxy_server) from IP_From_Client_Computer ()

 

 

Environment

  • SAP Analytics Cloud
  • Apache as Reverse Proxy

Reproducing the Issue

  • Install and configure Apache as reverse proxy to SAP Analytics Cloud
  • Configure Apache httpd.conf to indicate the need to access Internet via an internal proxy server:

ProxyRemote https://your_server.us1.projectorca.cloud http://your_internal_proxy:8080

Cause

The certificate for your SAP Analytics Cloud (BOC) tenant was rejected by the Apache server. 

 

Resolution

Modify the configuration file httpd.conf of your Apache Reverse proxy as indicated in the Product documentation:

SSLProxyEngine on
SSLProxyCheckPeerCN Off
SSLProxyCheckPeerName Off

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, Apache, reverse, reverse proxy, SAC , KBA , reverse proxy , apache , boc , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0