2391395 - Payment Information Migration - Update Center failure

SAP Knowledge Base Article - Public

2391395 - Payment Information Migration - Update Center failure

Symptom

When attempting to upgrade the new feature 'Payment Information' within the Upgrade Center, we receive an error:

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Environment

  • SAP SuccessFactors HCM Cloud
  • Employee Central
  • Payment Information

Reproducing the Issue

  1. Navigate to Admin Center > Upgrade Center
  2. Locate the recommended upgrade for Payment Information
  3. Choose to Upgrade

Resolution

  • As shown in the job response file created after the failure, the issue is due to a setting in provisioning being disabled.
  • Please create a ticket with support and request the following feature enabled in Provisioning: "Enable this feature to enable upgrade center feature for migration of payment information (Direct Deposit)"
  • Once this feature is enabled within Provisioning, the upgrade for Payment Information within the Upgrade Center will run successfully

Keywords

Employee Central, EC, Payment Information, Direct Deposit, Upgrade Center, Upgrade Now - Failed, Retry Upgrade , KBA , LOD-SF-EC , Employee Central , How To

Product

SAP LE APPL.PLATFORM 1611