SAP Knowledge Base Article - Public

2390775 - Error creating Job Requisition from Position Org Chart: "jobRole Internal Id for the requested Family and Role Name is not found"

Symptom


When creating a job requisition from Position Org Chart, error "jobRole Internal Id for the requested Family and Role Name is not found" is returned.

Environment

SuccessFactors Recruiting Management Integration with Position Management - All Versions

Reproducing the Issue

  1. Go to Company info -> Position Org Chart;
  2. Select a Position;
  3. Create Job Requisition: Error "jobRole Internal Id for the requested Family and Role Name is not found"

Cause

If the jobRole field is configured and a Business Rule is added to autopopulate this field when creating a Job Requisition from Position, the expected format is “Family|Role”.
When the Role sent from Position to Recruiting is not correctly associated with the Family, the system returns the error.

Resolution

Ensure that Role is correctly associated with the Family being used.
To validate, go to:

1. Admin Center;
2. Manage Job Profile Content -> Set up Families and Roles

See Also

2318852 - Employee Central Implementation - Position Management FAQ

Keywords

KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions