2390710 - Main pages / Stories are not appearing properly in SAP BusinessObjects Cloud when logging in via Apache HTTP Reverse Proxy URL

SAP Knowledge Base Article - Public

2390710 - Main pages / Stories are not appearing properly in SAP BusinessObjects Cloud when logging in via Apache HTTP Reverse Proxy URL

Symptom

  • Story cannot be created in SAP BusinessObject Cloud as the toolbar does not appear in the browser correctly.
  • Issue occurs only when logging in using Apache Reverse proxy URL.
  • Similar issue observed in File menu option except that the toolbar appears in the middle of the page.
  • The behavior is not related to browser version or end user rights.

Environment

  • SAP BusinessObjects Cloud 2016.21.00

Reproducing the Issue

  1. Log in to your tenant using Apache HTTP Reverse Proxy URL.
  2. Go to Menu > Stories or Menu > Files.
  3. Observe that the Story/Files page does not appear properly.
    I.e. Already created stories are not listed or the toolbar where you can create new story/upload file is missing or placed incorrectly.

Cause

Issue is related to the Apache Reverse Proxy configuration:

    • "<Location /saml2/>" and "</Location>" start and end tags are missing in the main config file.

Resolution

The corresponding part in the configuration file should look like:

<Location /saml2/>
ProxyHTMLEnable on
SetOutputFilter proxy-html
ProxyHTMLCharsetOut *
RequestHeader unset Accept-Encoding
ProxyHTMLURLMap https://<BusinessObjectsCloudTenantServer>:443/sap /sap
ProxyHTMLURLMap http://<HanaServerPath>:<port> /<hanapath>
</Location>

See Also

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Keywords

c4p, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, missing, story , KBA , reverseproxy , apachereverseproxy , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0