2389739 - Learning: Error: "The security token could not be authenticated or authorized" skillsoft connector

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2389739 - Learning: Error: "The security token could not be authenticated or authorized" skillsoft connector

Symptom

Error: "The security token could not be authenticated or authorized" skillsoft connector

Environment

Learning Management System

Reproducing the Issue

schedule skillsoft connector from System Admin > Connectors

Cause

  • The error clearly states that onnector is failing because Webservices is not setup correctly
  • When the connectors try to communicate with the webservice in order to bring data into LMS it throws authentication error mentioning that the issue is with the connection and as a result connector is not able to communicate properly. 
  • Please see below error: 
    • The security token could not be authenticated or authorized
    • SOAPFaultBuilder.createFault(SOAPFaultBuilder...)

Resolution

 Kindly reach out to concern person who has setup webservices for your instance. It can be either SuccessFactors services team or your implementation partner.

 

Keywords

The security token could not be authenticated or authorized, skillsoft connector  , KBA , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP Jam Collaboration 1608 ; SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611