SAP Knowledge Base Article - Public

2389523 - Org Chart Tile not appearing for Managers under "My info" section in home page v3

Symptom

Why is the Org Chart tile not appearing for Managers in "My Info" section when it is visible for Employee & Super Admins?

Environment

SAP SuccessFactors Platform / BizX.

Reproducing the Issue

Managers are not able to find the OrgChart tile under "My Info" section.

Cause

This is an expected behavior in Home Page V3. The Org Chart tiles will appear for Managers under "My Team" section and for non-managers it will appear under "My Info" section.

Resolution

If the tile is still not showing up for the Manager, the following permissions, which are located in the "General User Permissions" section in RBP, are required for a user to use the Company Org Chart:

  • Company Info Access: this permission grants access to the Company Info page;
  • User Search: this permission grants access for the user to search other employees on the Org Chart search and defines the target population that the user will be able to search on;
  • Organization Chart Navigation Permission: this permission determines the target population that the user will be able to navigate through in the Company Org Chart.

Keywords

Home page Tiles, Org Chart Tile, Orgchart Tile, My Team, My Info Tile, Homepage v3, orgchart, org chart, orgchart permission, tile permission. , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-RBP , Role Based Permissions , LOD-SF-PLT-HOM , Home Page , LOD-SF-PLT-ORG , Org Chart Issues (LnR checks) , Problem

Product

SAP SuccessFactors HCM Core all versions