2389394 - Users are not able to see the learning module (Error: "There are no accessible menus for the user")

SAP Knowledge Base Article - Public

2389394 - Users are not able to see the learning module (Error: "There are no accessible menus for the user")

Symptom

Users are not able to see the Learning Module in BizX and Nativelogin.

Error: "There are no accessible menus for the user <username>. It is mostly caused by no workflows assigned to the role of the user. Please contact your administrator."

Environment

LMS

Reproducing the Issue

1. Login to LMS

2. Put in your username and password

3. Get error message

Cause

User is missing a workflow on his/her assigned role.

Resolution

1. Check the Role assigned to the user.

2. Go to System Admin >> Security >> Role Management >> Search for the role assigned to the user and click on the "Edit" icon

3. Go to Workflows >> Click on "Add one or more from list"

4. Expand "Personal"

5. Check "Access Home" >> Add >> Save your changes.

 

User/s should be able to access their Learning Module.

Keywords

Cannot access Learning Module Workflow to access LMS home page There are no accessible menus for the user Access Home Workflow , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508