2389381 - Learning Item Required by Date is showing one day later in Supervisor/Manager page view

SAP Knowledge Base Article - Public

2389381 - Learning Item Required by Date is showing one day later in Supervisor/Manager page view

Symptom

  • A Supervisor assigns an Item to a subordinate user and sets a Required Date
  • When Supervisor views the user's Learning Plan on My Employees page, it shows a day later

Environment

  • SAP SuccessFactors
  • Learning Management System (LMS)

Reproducing the Issue

  1. Login as a Supervisor User
  2. Navigate to My Employees
  3. Select "Assign/Remove Learning" from Supervisor Links
  4. Assign an Item to the user and specify a Required Date (Due Date)
  5. Reload the Learning Plan for the User in My Employees tab
  6. Note the Due Date shows 1 day later (or days past due is off by a day in case of items that are past the required by date)
  7. The User sees the correct date in his/her learning plan
  8. In Admin view, the date appears correct on the User record Assigned Items

Cause

  • This is caused by the Supervisor / Manager user having a Time Zone later than the User
  • User required date is stored in the User's timezone
  • Example:
    1. User is in PST (GMT -8), Supervisor is in EST (GMT -5)
    2. Supervisor sets Required date to March 15th
    3. It is then stored as March 15th, 11:59pm PST
    4. For the Supervisor, this would be viewed as March 16th 2:59am EST (which is 11:59pm PST)

Resolution

  • For the My Employees page, there are no options to have the Required Date to be displayed in the Supervisor's timezone
  • If the Supervisor sets their preferred time zone to that of their subordinates, they will see the expected time
  • For Administrators, there is an option to disable the Required Dates to be displayed in the Learner's timezone, but it does not change this for the My Employees view:
    1. Login as an Admin
    2. Navigate to System Admin > System Configuration
    3. Open LMS_ADMIN in edit mode
    4. Locate the entry for learningPlanDisplayInLearnerTimezone
      • If the option is true then, by default, dates are displayed in the User's preferred time zone.
      • If false, it is displayed in the Admin's preferred time zone.
      • Default: true

 

Keywords

SF SuccessFactors Success Factors Learning Management System LMS Item Course Program Offering Class required by due date supervisor manager user direct report subordinate user student timezone tz time zone one day ahead off incorrect not correct my employees landing page +1 , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1608