SAP Knowledge Base Article - Public

2389096 - Spot Awards - System Error has occurred! message when accessing the Programs

Symptom

When accessing Admin Center > Rewards and Recognition the UI shows an error message and no programs are displayed on the list.

 

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Environment

Rewards and Recognition

Cause

The Object Definitions for Spot Awards are not correctly configured.

Resolution

Go to Admin Center > Configure Object Definitions. Search for Object Definitions and "Spot Award". The menu will display a list of results.

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You will need to access each of these objects, go to Take Action > Make Correction and define the field API Sub Version as Version 1.0

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Finally, you will need to run an ODATA API Metadata Refresh in Admin Center > OData API Metadata Refresh and Export so the new changes will apply and logout/login.

Keywords

KBA , LOD-SF-CMP , Compensation Management , Problem

Product

SAP SuccessFactors HCM Suite all versions