SAP Knowledge Base Article - Public

2387426 - User Learning Plan report displays inactive items and Items that are not on the Assigned Items - [LMS]

Symptom

- Inactive items and items that are not part of Assigned Items shows up in the User Learning Plan report, even if it does not appear in the User's Learning plan when you proxy.

Environment

SuccessFactors LMS
SuccessFactors Learning Management System

Reproducing the Issue

Inactive Item Scenario:

  1. Create an item
  2. As as User, search for the item and assign it to yourself or you can assign the item to the user as an admin
  3. Now inactivate the item
  4. Go to Reports (admin end) -> Search for User Learning Plan -> Run the report for the user
  5. You will see the inactive item in the report. If you proxy the user and look at the learning plan, you will not see the item.

Cause

Inactive Item Scenario:

- If you look at the user profile in the admin end, you will see the item in the Assigned Items (inactive item). If you activate the item back and proxy the user, you will see the item appear again in the user's learning plan.

Active items that are not in user's Learning Plan: 

- The default View option in the Assigned Items option is "Needs". If you change that to "ALL", you will see those items now that are part of the User Learning Plan report

Assign-ALL.jpg

Resolution

Technically, when you inactivate the item you are not removing it. Since, it is inactive and not available for the users to launch, it is just invisible but not removed from the learning plan of the user. Hence, you see the items in the learning plan report even if it is inactive.
Report shows whatever item you see, when you look at the user's profile from the admin end and look at the assigned items tab. As long as the item is visible there (active or inactive) it will show up in the Learning Plan report.
If you do not wish to see the items in the report then you will need to remove the items from the User's Learning Plan.

You can learn from here on how to remove items from user's learning plan

Keywords

User Learning plan report inactive items, incorrect User Learning plan , KBA , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning all versions