SAP Knowledge Base Article - Public

2387394 - External Note in Item Facet of a Sales Quote has Changed its Purpose.

Symptom

External Note at Item level of a Sales Quote is Initialized by the Sales Area Dependent Text of the used Product for this Line Item now.

Reproducing the Issue

  1. Go to the WorkCenter Sales.
  2. Go to the View Sales Quotes.
  3. Open a Sales Quote.
  4. In the Header, you will see the External Note Field.

You will see that any Product Sales Data is copied here to External Note on Item level .

Cause

Product Sales Data copies to External Note on Item Level since the Beginning when the Sales Notes have been Introduced in Product Master.

Resolution

 This is the Expected Standard System Behaviour.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP HYBRIS C4C CORE all versions