SAP Knowledge Base Article - Public

2386941 - Avoiding issues with Rating Scales when importing Competencies into LMS


When you run the SF Competency Connector and you receive the following error:  Performance Rating levels were not provided - code 3354


SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Export the competency library you desire from BizX (set up in provisioning)
  2. Run the SF Competency Connector
  3. Interface report contains error mentioned above for one or more rows


This means that the Rating Scales or teasers were not provided in the file created and exported by BizX.


To resolve this error, set a default Rating Scale in the connector configuration:

  • Doing so places all competencies being imported into an existing default Rating Scale ID if none are provided in the input file being sent from BizX:
    1. Logon to LMS Admin
    2. Navigate to System Admin > Configuration
    3. Open CONNECTORS configuration file
    4. Fine this line and set to true:
      • competency.connector.sf.rule.useDefaultRatingScale.enable=true
  • If the above property is set to true then the default Rating Scale identified for the property 'competency.connector.defaultValue.RatingScaleID=XXX' will be used; else the TEASER method to specify the Rating Scale will be used
  • Please note that Rating Scale defined in the above property has to pre-exist in the LMS
    • Existing Rating Scales can be viewed and new Rating Scales added by navigating to 'References > System Admin > Rating Scales' in the LMS


SF SuccessFactors Learning LMS Connector Competencies Competency Performance Rating Scale error not provided , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , SuccessFactors Learning , Problem


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