2386933 - Problem in displaying filter label in the internal portal

SAP Knowledge Base Article - Public

2386933 - Problem in displaying filter label in the internal portal

Symptom

The filter label display different depends if it is External or Internal Career portal.

For the external portal the filter appears as expected (Region)

For the internal portal the filter appears as the filter id(filter3)

Environment

Recruiting Management External/Intenal Career Portal

Reproducing the Issue

First scenario:

Go to Career Portal and search for the filter field Region or any other relevant filter field

You can see the filter display correctly.

FilterOptionUK.png

 

Second Scenario

Login to instance and as Internal Candidate

Go to  Career Portal

You can see that the filter displays the filter id

FilterOptionUS.png

Cause

The filter label display option in the backend (Internal and External Applicant Search Settings) was set for one language and not for the other.

 

FielterOption2.png

 

For language two the filter is not translated in both internal or external career sites and therefore will display the field id.

 

FielterOption1.png

 

 

Settings for Internal site

FilterOption3.png

Resolution

The solution:

If you are working with implementation partner, please request he/she to translate the field label into the required language

If you are not working with implementation partner, please open a support incident and the support engineers will help you to resolve the issue.

See Also

https://launchpad.support.sap.com/#/notes/2342433/E 

Keywords

Filter label Internal/External Filter settings   , KBA , LOD-SF-RCM-POR , Career and Agency Portals , Problem

Product

SAP SuccessFactors HCM Suite all versions