SAP Knowledge Base Article - Public

2386886 - User not searchable in Manager field

Symptom

An active user is not searchable in Manager / HR Manager / Matrix Manager field. The user may be searchable in People Search.

Environment

Employee Central

Cause

The user does not have First Name and Last Name maintained in Personal Information portlet.

Resolution

Maintain First Name and Last Name of the user in Personal Information portlet. If it is already maintained, change these to something else and then revert the change to the original First Name and Last Name to refresh Database.

Keywords

SUPERVISOR HR_MANAGER MATRIX_MANAGER FIRST_NAME LAST_NAME PERSONAL_INFORMATION , KBA , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core 1702