2386833 - Document Generation: Extra blank page for Word format

SAP Knowledge Base Article - Public

2386833 - Document Generation: Extra blank page for Word format

Symptom

Customer gets an extra blank page when they generate documents in Word format. The extra blank page is appended to the original document.

Environment

Employee Central: Document Generation

Cause

To support the header and footer in the document, the customer has manually done some changes in the "source" option of RTE which was leading to generation of document in an inappropriate way like adding extra spaces.

As per the current rich text editor version available while creating the document template, header and footer are not supported.

Resolution

After reverting the changes done in the source option, header and footer which were added manually by the customer in the template, the document gets generated properly.

Changing the source leads to such unexpected behavior and is not recommended as this is not supported as part of our standard deliverables.

Keywords

Template , KBA , LOD-SF-EC-DOC , Document Generation , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core 1702