2386740 - Error When Trying to Change the Status of a Visit

SAP Knowledge Base Article - Public

2386740 - Error When Trying to Change the Status of a Visit

Symptom

When you are trying to change the visit status to In Process , you receive an error message:

Please use not more than 1 party(ies) of role contact

Reproducing the Issue

  1. Go to the Workcenter Visits.
  2. Go to View Visits.
  3. Open Visit XYZ (XYZ represents the Visit Id).
  4. Click on the Button Edit.
  5. Change the Status to In Process.
  6. Click on the Save Button.

Error Message Please use more than 1 party(ies) of role Contact.

Cause

 You have selected the Contact of Account as Unique in the Business Configuration activity Maintain Involved Parties for Appointments.

Resolution

Please follow these steps to resolve the problem:

  1. Go to the Business Configuration work center
  2. Go to the Implementation Projects view.
  3. Select the relevant project and choose Open Activity List button.
  4. Search and open Activities.
  5. Open Maintain Involved Parties for Appointments.
  6. In the next screen the find the entry Contact of Account for which you have checked the Unique option.
  7. You need to un-check the Unique option.
  8. To uncheck the Unique option, create a new Business Configuration project, add the Activities in the project, do the required changes and merge the project.

Keywords

KBA , SRD-FIN-FA , Fixed Assets , How To

Product

SAP HYBRIS C4C CORE all versions ; SAP Hybris Cloud for Customer all versions